Area Customer Care Manager
Lennar Corporation
Customer Service
United States
Posted on Friday, November 10, 2023
Overview
Welcome Home! Build your career with Lennar!
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Area Customer Care Manager:
Lennar is seeking an vibrant Area Customer Care Manager who will m anage complex customer care claims regarding structural deficiencies that requiring high level project management. Manages all aspects of the claim from initial investigation through completion including bid negotiations, attorney contacts and full schedule control through the project life.
Responsibilities
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar!
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join :
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Type
Regular Full-Time
Welcome Home! Build your career with Lennar!
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Area Customer Care Manager:
Lennar is seeking an vibrant Area Customer Care Manager who will m anage complex customer care claims regarding structural deficiencies that requiring high level project management. Manages all aspects of the claim from initial investigation through completion including bid negotiations, attorney contacts and full schedule control through the project life.
Responsibilities
- Make initial customer contact and set expectations for large scale repairs.
- Act as primary point of contact for customers through the life of the repair project.
- Manage customer expectations and when necessary schedule and facilitate customer’s exit and re-entry of their home.
- Partner with company attorneys for releases and filing of claims against at fault vendors.
- Solicit bids from vendors for all repairs and provide recommendations to Division leadership for vendor usage.
- Create and maintain schedule and financial log for all repair costs and customer expenses/per diem.
- Review and approve all costs associated with each project.
- Manage vendors for completion of quality work by agreed upon deadlines.
- Be familiar with each trade partners “scope of work” and assure that properly completed work is certified for payment only.
- Responsible for successful delivery of completed repairs according to the agreed upon schedule and budget.
- Maintain positive homeowner relations; provide homeowner with knowledgeable, timely and professional response to telephone inquiries and resolve difficult issues through personal involvement, including in person visits.
- Provide regular project updates to Division executive leaders.
- Thorough knowledge of building codes and industry standard building practices.
- Minimum High School diploma or equivalent required, college degree preferred
- Minimum 5 years’ of experience in Project Management, preferably with construction, required
- Minimum 5 years’ of experience in Customer Service, preferably with a homebuilder, required
- Ability to read and interpret blueprints and engineering reports and details required
- Extensive knowledge and familiarity with carpentry, structural design, engineered wood products and failure analysis
- Valid driver’s license, good driving record and valid auto insurance coverage required.
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Excellent verbal and written communication skills
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.
Life at Lennar!
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
When You Join :
- Health Insurance - Medical, Dental & Vision
- Vacation – 3 weeks of vacation per year to start
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Product Purchase Discount for Associates
- Associate Assistance Plan
- Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
- And More !
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Type
Regular Full-Time