Field Applications Engineer
Ojjo
Software Engineering, IT
San Rafael, CA, USA
Posted on Friday, June 2, 2023
Responsibilities
- Provide customers with on-site operational and technical engineering support with the goal of successfully integrating Ojjo technology
- Ensure customer feedback, issues, and other critical information obtained during field support is documented and communicated back to internal stakeholders, including Product Development and Machines team
- Work to resolve issues on-site by utilizing effective and efficient decision-making skills to ensure technology is integrated at customer’s satisfaction
- Identify opportunities to improve technology and processes using analytical engineering decisions independently and/or collaboratively with the Ojjo team and SMEs
- Complete required and ad-hoc field testing of truss hardware and Truss Driver Machines
- Work to resolve issues by taking ownership of key activities, such as on-site machine repair, fabrication and other methods with the goal of a successful integration for the customer
- Work with field staff, technical staff, and others using effective communications, both written and verbal, to achieve objectives
- Directly support and complete training of Truss Driver Machine Operators
- Train, manage and support on-site mechanic teams
- Work closely with Machine Development, Product Management, and Test Engineering to integrate installation issues and customer feedback into new product development.
- Recognize and report safety concerns promptly while utilizing attention to detail
- This position requires the successful candidate to work at customer solar construction sites
- Openness to learn and improve personal skillset
- This role requires up to 75% travel
Qualifications
Education & Experience
- High School Diploma/GED is required
- Technical diploma or Tradesperson certifications are a plus
- B.S. in Science or Engineering are a plus
- Must have previous electrical, hydraulic, and diesel operation/troubleshooting experience
- Construction/Jobsite
- Experience with operations of heavy machinery or similar
- Drilling experience a plus
- Utility scale solar experience a plus
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
- This position requires the successful candidate to have a valid driver's license and provide proof that s/he has a valid driver's license upon being hired.
Knowledge & Skills
- Solid knowledge with some experience with machine/auto mechanics, hydraulics, electrical components, welding, and/or fabrication
- Excellent judgement and able to make responsible decisions
- Strong interpersonal skills and ability to help lead a team to achieve shared goal
- High level of professionalism, ability to utilize good judgement, and strong work ethic