Responsibilities

• Provide customers with on-site operational and technical engineering support with the goal of successfully integrating Ojjo technology
• Ensure customer feedback, issues, and other critical information obtained during field support is documented and communicated back to internal stakeholders, including Product Development and Machines team
• Work to resolve issues on-site by utilizing effective and efficient decision-making skills to ensure technology is integrated at customer’s satisfaction
• Identify opportunities to improve technology and processes using analytical engineering decisions independently and/or collaboratively with the Ojjo team and SMEs
• Complete required and ad-hoc field testing of truss hardware and Truss Driver Machines
• Work to resolve issues by taking ownership of key activities, such as on-site machine repair, fabrication and other methods with the goal of a successful integration for the customer
• Work with field staff, technical staff, and others using effective communications, both written and verbal, to achieve objectives
• Directly support and complete training of Truss Driver Machine Operators
• Train, manage and support on-site mechanic teams
• Work closely with Machine Development, Product Management, and Test Engineering to integrate installation issues and customer feedback into new product development.
• Recognize and report safety concerns promptly while utilizing attention to detail
• This position requires the successful candidate to work at customer solar construction sites
• Openness to learn and improve personal skillset
• This role requires up to 75% travel

Qualifications

Education & Experience

• High School Diploma/GED is required
• Technical diploma or Tradesperson certifications are a plus
• B.S. in Science or Engineering are a plus
• Must have previous electrical, hydraulic, and diesel operation/troubleshooting experience
• Construction/Jobsite
• Experience with operations of heavy machinery or similar
• Drilling experience a plus
• Utility scale solar experience a plus
• Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
• This position requires the successful candidate to have a valid driver's license and provide proof that s/he has a valid driver's license upon being hired.

Knowledge & Skills

• Solid knowledge with some experience with machine/auto mechanics, hydraulics, electrical components, welding, and/or fabrication
• Excellent judgement and able to make responsible decisions
• Strong interpersonal skills and ability to help lead a team to achieve shared goal
• High level of professionalism, ability to utilize good judgement, and strong work ethic