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Field Applications Engineer

Ojjo

Ojjo

Software Engineering, IT
San Rafael, CA, USA
Posted on Friday, June 2, 2023

Responsibilities

  • Provide customers with on-site operational and technical engineering support with the goal of successfully integrating Ojjo technology
  • Ensure customer feedback, issues, and other critical information obtained during field support is documented and communicated back to internal stakeholders, including Product Development and Machines team
  • Work to resolve issues on-site by utilizing effective and efficient decision-making skills to ensure technology is integrated at customer’s satisfaction
  • Identify opportunities to improve technology and processes using analytical engineering decisions independently and/or collaboratively with the Ojjo team and SMEs
  • Complete required and ad-hoc field testing of truss hardware and Truss Driver Machines
  • Work to resolve issues by taking ownership of key activities, such as on-site machine repair, fabrication and other methods with the goal of a successful integration for the customer
  • Work with field staff, technical staff, and others using effective communications, both written and verbal, to achieve objectives
  • Directly support and complete training of Truss Driver Machine Operators
  • Train, manage and support on-site mechanic teams
  • Work closely with Machine Development, Product Management, and Test Engineering to integrate installation issues and customer feedback into new product development.
  • Recognize and report safety concerns promptly while utilizing attention to detail
  • This position requires the successful candidate to work at customer solar construction sites
  • Openness to learn and improve personal skillset
  • This role requires up to 75% travel

Qualifications

Education & Experience

  • High School Diploma/GED is required
  • Technical diploma or Tradesperson certifications are a plus
  • B.S. in Science or Engineering are a plus
  • Must have previous electrical, hydraulic, and diesel operation/troubleshooting experience
  • Construction/Jobsite
  • Experience with operations of heavy machinery or similar
  • Drilling experience a plus
  • Utility scale solar experience a plus
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • This position requires the successful candidate to have a valid driver's license and provide proof that s/he has a valid driver's license upon being hired.

Knowledge & Skills

  • Solid knowledge with some experience with machine/auto mechanics, hydraulics, electrical components, welding, and/or fabrication
  • Excellent judgement and able to make responsible decisions
  • Strong interpersonal skills and ability to help lead a team to achieve shared goal
  • High level of professionalism, ability to utilize good judgement, and strong work ethic