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Claims Support Specialist



Customer Service, Operations
Santa Rosa, CA, USA
Posted on Thursday, November 9, 2023

Position Title: Claims Specialist

Department: Fleet

Reports to: Director of Fleet Safety and Procurement

FLSA Status: Non-Exempt, Full-time, Benefited

Position Summary: The primary function of the Claims Specialists is to support the Safety and Claims Director and other company staff personnel in processing and maintaining files and data bases on claims for: workers compensation, vehicular, equipment, and property damage from both internal and third party claimants. The Specialist communicates with insurance claims representatives, claimants, witnesses, legal representatives, contract or governing agencies. Other responsibilities include maintaining document files and data bases for associated safety training, inspection, compliance, and the employee safety incentive plan.

Essential Duties and Responsibilities:


  • Communicate and provide customer service: communicate effectively and courteously with all levels of company personnel, customers, and external stakeholders in person, in writing, and over the
  • Provide administrative support to the Safety and or Claims
  • Work effectively in both an independent and team
  • On rare occasions travel to jobsites or other divisional worksites as


  • Intake, process, adjust, and track internal and external claims, including denials, settlements, tenders, litigation, representation of Small Claims Court Actions, and 3rd party recoveries.
  • Investigate and process all General Liability, Auto and Property Claims
  • Assist in developing policies and procedures for controlling claims related
  • Perform internal annual analysis of loss


Associates degree preferred. Minimum two years relevant experience in a claims processing role. Prefer experience in safety within the construction industry. Paralegal/insurance background with claims management a plus.

Travel: Some travel required to visit jobsites or other worksites, Valid CA drivers license and clean driving record required

Pay Scale:

$22-$28/hour DOE

Full Benefits (Medical, Dental, Vision, 401k, Life Insurance, Profit Sharing, and more!)

Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job in an office environment and occasionally in the field. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity:

Sonic is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, color, religion or belief, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, pregnancy or maternity, genetic information, or any other characteristic protected by law.


Sonic is an at-will employer. The job description does not constitute an employment agreement, or contract, between the employer and employee and is subject to change. Other functions may be assigned and/or reassigned by the employer as the needs of the employer and requirements of the job change. The only employment contract that exists between you and Sonic is that of at-will employment. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Why Sonic?

For over 28 years, Sonic has been running a different kind of call center; dedicated to solving our customer’s issues.

We do not force our customers through complicated phone menus, and our Support reps don’t follow elaborate scripts. We solve our customer’s problems in real time, served by real people who are committed to delivering quality customer care.

That distinction starts with the people we hire.

Each career opening at Sonic is an opportunity for personal growth, career development, and most importantly, making a difference towards building a better internet for our shared local community and beyond..