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Information Technology Technician



Santa Rosa, CA, USA
Posted on Saturday, January 20, 2024

Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.

Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Position Summary:

The IT Technician will have fundamental knowledge of common operating systems, hardware, software, networking, and strong written and verbal communication skills. They will help to deploy and maintain end-user equipment such as desktops, laptops, cellphones, tablets, and other devices. They will help to clean, organize, and maintain common IT areas, as well as maintain inventory levels.

Position Type/Expected Hours of Work:

IT Technician is a full-time (40 hours per week), non-exempt/hourly position. Typical schedule is Monday through Friday 8 am-5 pm. Occasional evening and weekend work may be required as job duties demand. This position is full-time onsite position, no remote work.

Travel is not typical for this position.

Supervisory Responsibilities:

IT Technician position does not have supervisory responsibilities.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to install and configure common hardware and software components
  • Ability to troubleshoot hardware, software, and other end-user issues
  • Fundamental knowledge of Microsoft Windows, Microsoft 365, and other common business software
  • Must be able to lift 50 lbs
  • Comfortable with climbing ladders and working above floor level.
  • Must be able to work mornings, nights, and weekends as job duties demand.
  • Maintain a high standard of communication, organization, and troubleshooting skills.
  • Must maintain the utmost confidentiality.

Essential Duties and Responsibilities:

  • Provide technical support to office staff and remote workers for hardware, software, networking, and telephony issues.
  • Deploy, upgrade, and repair workstations and other end-user devices for office and remote staff.
  • Keep IT areas organized and clean.
  • Maintain and organize IT inventory.
  • Assist the rest of the IT team with other tasks and projects, as necessary.
  • Affirm and adhere to Sonic's confidentiality policies and procedures.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The IT team represents a diverse group of products and services; therefore, we are tasked with reacting to many situations simultaneously, and the pace is very fast and requires multitasking on a daily basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay Scale:

Min: $23/hour Max $28/hour

Full benefits: Medical, Dental, Vision, 401k, Profit Sharing, Life Insurance, etc.

Work Perks:

  • Paid Time Off
  • Education opportunities
  • Stipend for high-speed internet access
  • Paid Comprehensive Training
  • Growth Opportunities