Why Sonic?

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.

Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.

Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Pay Range

$80,000-$84,000

Located in Dallas Area

Benefits/Perks:

• Competitive pay and performance-based incentives.
• Full Benefits package (medical, dental, vision, 401k, profit sharing, and more.
• Paid training.
• Collaborative team culture in a dynamic working environment.
• Career advancement opportunities.
• Extended education opportunities.
• Company Paid Pregnancy/Bonding Leave
• Paid Training In California

Position Summary:

The role of the Field Supervisor is to mentor, develop and oversee the Field Service Team, while promoting Sonic's core values of outstanding customer service, quality, safety and integrity. The Field Supervisor will be assigned a defined product group, or training and safety responsibilities. The Field Supervisor will proactively manage the workflow in accordance of company policies and procedures in their area of expertise.

Supervisory Responsibilities:

The Field Supervisor is responsible for the strategic direction and day-to-day management of the Field Service Force. The Field Supervisor will oversee a small group of leads and their technicians on a rotating quarterly basis.

Travel:
Travel is expected for this position.

Essential Duties and Responsibilities:

• Manage, coach and mentor the Field Service workforce.
• Solicit departmental feedback to develop and implement methodologies to increase efficiency within their area of expertise and the field service workforce as a whole.
• Analyze scheduling, workload, and resource management for optimal performance.
• Maintain current knowledge of industry standards, trends and OSHA regulations.

• In conjunction with the Field Service Manager develop workforce policies and procedures in compliance of local, state and federal regulations for installation, repair, driving, and employee safety within the assigned area of expertise.
• Responsible for improvements in the quality assurance metrics, for installation, repair, customer service, driving, and worker safety within their area of expertise, and the workgroup as a whole.
• Promote Sonic’s commitment of extraordinary internal and external customer service, company culture, employee engagement, and individual growth.
• With the area of expertise develop and implement departmental methodologies increasing the efficiency and cost optimization of the field service force and provides regular reports to the Field Service Manager and Director of Field Service.
• Ensure all field service timelines and commitments are met with excellence and result in high customer satisfaction.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership – Builds a strong team bond that encapsulates Sonic’s core values and vision. Leads by example and adopts a proactive approach to explore new ways to increase efficiencies and internal and external customer satisfaction.

• Analytical Skills - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent required; college degree preferred.
• Minimum 1 year previous supervisory experience.

• Maintain an active California state driver’s license.
• Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter.

Knowledge, Skills and Abilities:

• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to groups large and small and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Computer Skills - Proficient in multiple operating platforms; should have knowledge of Internet software, Telecom and Collocation; Order processing systems and technical drawing software and Word Processing software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The field service team represents a diverse group of products and services, therefore we are tasked with reacting too many situations simultaneously, and the pace is very fast and requires multitasking on a daily basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity:

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.